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Air France provides social media assistance

ETW Staff - Mumbai

In an aim to provide an better service, Air France offers its customers 24/7 assistance on the social networks. If you have a question about your trip, a doubt about your flight time or wish to modify your reservation, Air France answers you directly on its official Facebook page, and on Twitter. Air France is present on seven social networks: Facebook, Twitter, Instagram, YouTube, Pinterest, Google+, Sina Weibo and LinkedIn.

Air France consultants are available 24/7 to reply to customers at any time of the day or night, wherever they are. This round-the-clock service is provided in French and English. Moreover, the company responds to its customers seven days a week in nine languages: French, English, Spanish, German, Chinese (Mandarin and Cantonese), Korean, Japanese, Portuguese and Italian.

Jean-Michel Mathieu, vice president, Digital Technology Division, said, “With this new round-the-clock service, we are now more than ever attentive to our customers’ needs, assisting them at all times with their questions about their trip. Our objective is to acknowledge their requests in less than an hour, and provide a solution in less than 24 hours.”

Air France is present on all the main social networks worldwide, which enables it to exchange with its customers on a daily basis. Today, the Air France Facebook page provides information about its products and services, organises competitions and special offers. Following and interacting with Air France on Facebook and Twitter enables you to keep informed in real time on your computer, tablet or smartphone.

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